Effective Date: 05 September 2023
1. Information We Collect
We collect various types of information to provide you with a seamless online shopping experience. This may include:
Personal Information: When you create an account or make a purchase, we may collect personal information such as your name, email address, postal address, phone number, and payment information.
Browsing Information: We collect non-personal information about your interactions with our website, including your IP address, browser type, device information, and the pages you visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To process and fulfill your orders, including payment processing, shipping, and order tracking.
Account Management: To manage your account, provide customer support, and communicate with you about your orders and account-related matters.
Marketing and Promotions: To send you promotional offers, newsletters, and updates about our products and services with your consent (you can opt out at any time).
Analytics: To analyze website traffic and user behavior to improve our website and services.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to facilitate order processing, payment processing, shipping, and other essential business functions. We ensure that these third parties maintain strict confidentiality and data security standards.
We may also disclose your information to comply with legal obligations, protect our rights and safety, or in the event of a merger, acquisition, or sale of assets.
4. Data Security
We take data security seriously and have implemented measures to protect your information from unauthorised access, disclosure, alteration, or destruction. We use encryption, firewalls, and access controls to safeguard your data.
5. Your Choices
You have the right to:
Access Your Data: You can request access to the personal information we hold about you.
Correct Your Data: You can update or correct your personal information.
Opt-Out: You can opt out of receiving marketing communications from us.
Delete Your Data: You can request the deletion of your personal information, subject to legal limitations.
7. Contact Us
The Biosphere, Draymans Way, Newcastle Helix, Newcastle Upon Tyne, England, NE4 5BX