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Refund policy.


At 3D Bio-tissues we value your trust and want to ensure your satisfaction with our products. This Refund Policy outlines the terms and conditions for requesting a refund in the event that the goods you have purchased arrive damaged or unusable.

1. Damaged or Unusable Goods

We take great care to ensure that our products are of the highest quality. However, we understand that occasionally, unforeseen circumstances may lead to goods arriving in a damaged or unusable condition.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:


  • Reporting Within 30 Days: You must report the issue within 30 days of receiving the damaged or unusable goods. Please contact your 3D Bio-tissues representative or our Customer Support Team at

  • Photo Evidence: We require photo evidence of the damaged or unusable goods to process your refund request. Please provide clear images that clearly show the issue.

  • Unaltered Condition: The goods must be in their original, unaltered condition. Any attempts to repair or modify the product may void your eligibility for a refund.

3. Refund Process

Once we receive your refund request and the required evidence, we will review your case. If your request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow 14 days for the refund to be processed.

4. Replacements

In some cases, we may offer a replacement for damaged or unusable goods, subject to availability. If a replacement is not available, we will proceed with the refund process as outlined in Section 3.

5. Shipping Costs

We will refund the full purchase price of the damaged or unusable goods, including any applicable taxes. However, we do not refund shipping and handling charges unless the return is due to our error.

6. Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact your 3D Bio-tissues representative or our Customer Support Team at We are here to help you.

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to this policy will be posted on our website with a revised effective date.

By making a purchase on our website, you acknowledge and agree to abide by this Refund Policy. Your satisfaction is our priority, and we are committed to resolving any issues with damaged or unusable goods promptly and fairly.

3D Bio-tissues
The Biosphere, Draymans Way, Newcastle Helix, Newcastle Upon Tyne, England, NE4 5BX

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